Help
Step 1: Log On
If you are already a registered member with Netcare, simply log on using your Netcare User ID and Password. If you have forgotten your password, you can use the Recall Password selection.
If you are a new user (not registered with Netcare), kindly register first. You will be transferred to Netcare for registration.
Step 2: Select Products
There are 2 ways to select a product.
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Using Search Products
Enter a search word(s) in the Search Product box and click  . The search word that you enter can be part of the product name. A list of products that matches your search criteria will be displayed. Click on a product to view the detailed information.
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| B. |
Main Categories of Products
- You will see the main navigation tabs on the left of every page. These show the various main categories of products available from our online shop eg. Vitamins & Wellness.
- Select a category from these and the various subgroups under that category will be displayed eg. "Diabetic Food", "Health Foods and Herbal Supplements" are some of the subgroups you will see when you select the main category "Vitamins & Wellness".
- Click on any of the subgroups and you will be presented with a list of products. To view the details of any item, click on the product description.
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Step 3: Placing your Order
On the Product Detail page, indicate
- Your quantity of purchase. For some items, packaging information will be displayed eg. 6 units per carton. For these items, you are advised to purchase in multiples of the packaging ratio stated (in the example cited, in multiples of 6), to maximise your delivery fees.
- For some items, you may be required to select the various types/ variants of the same product that is available eg. different flavours.
- Click the
 to add an item to your shopping bag.
Information on the additional discount that Premium Members are entitled to is also clearly stated for every item on the Product Detail page.
Step 4: Checking Your Shopping Bag
The item(s) that you have selected will be placed in your Shopping Bag. Click  to review your purchases.
You will also be shown your delivery charges.
Step 5: Check Out
From Your Shopping Bag, you can select  when you have finished shopping. You will be shown details of your particulars. Please do check that they are all correct. If necessary, you can make changes eg. to the Delivery Address / Contact Number / E-mail Address.
Click  . You will be prompted to select the mode of payment.
The total bill will reflect:
- Total purchase
- Delivery Charges
- Cash Handling fees ( if mode of payment is by cash)
For credit card payment, you will be prompted to fill in details of your credit card.
Click  for final confirmation.
Step 6: Thank you!
You will be given an order number which you should note down for reference purposes. We will personally contact you for a suitable delivery time. You will receive your order within a week.
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